We source our products with great care and deliberation to bring you products of the highest quality, and we hope that you will be pleased with your purchase.

Goods Damaged in Transit

In the event that it is apparent that something is wrong with your order (i.e. arrives damaged or faulty goods), you must return the product within 10 working days of delivery for exchange or full refund to the value of the product(s), failing which you will be deemed to have accepted the Products. Your refund will also include your original delivery charge calculated when you placed your order.

Where Products prove to be faulty as a result of a manufacturer's defect, we will replace without charge or give credit within 1 month of the date of the delivery of the products.

Change of Mind?

While we hope that you are delighted with your order, we understand that sometimes you will want to return some items.

Please contact Green Green Home immediately by phone (01474 814158) or by email (returns@greengreenhome.co.uk). Under the Safebuy Code, items must be returned to us between 7 and 14 days of receipt. We will offer you an exchange or refund providing the goods are in perfect and re-saleable condition and returned with their original packaging. We will refund the price of the product and delivery charge (calculated when you placed your order) to you or exchange the product once it is returned to, received and accepted by us.

The parcel and its contents are however, your responsibility until they reach us. Please wrap the items (together with their original packaging) very securely, giving full details, and return them to us by first class standard post and make sure you get a receipt of posting. This does not affect your statutory rights.

Exceptions

With the exception of faulty merchandise, we cannot exchange or accept the return of certain items where the goods have been used and/or the product packaging (if any) opened. This includes:

This does not affect your statutory rights.

Our address for returns is

Green Green Home Ltd
6 Huntingfield Road
Meopham
Kent
DA13 0EZ

Tel: 01474 814158

We sell beautiful eco-ethical home accessories and gifts. All of our items are either recycled, reused, made from natural materials and/or purchased on the principles of fair trade. You can be sure that shopping with us will be both a natural and rewarding experience.

In sourcing our items (forever an ongoing process), we have researched each one to ensure that our suppliers, as well as the products themselves, are as environmentally-sound as they possibly can be and that the craftsmen who make them, and their environment, are not exploited.

At Green Green Home, we consider it essential that small UK businesses, who are passionate about the environment, are not forgotten in the ever-growing eco-ethical retail marketplace. Therefore, a growing number of items in our range are designed and made in the UK.