We produce our products with great pride and we bring you products of the highest quality, and we hope that you will be pleased with your purchase.

Goods Damaged in Transit

In the event that it is apparent that something is wrong with your order (i.e. arrives damaged or faulty goods), you must return the product within 10 working days of delivery for exchange or full refund to the value of the product(s), failing which you will be deemed to have accepted the Products. Your refund will also include your original delivery charge calculated when you placed your order.

Where Products prove to be faulty as a result of a manufacturer's defect, we will replace without charge or give credit within 1 month of the date of the delivery of the products.

Change of Mind?

While we hope that you are delighted with your order, we understand that sometimes you will want to return some items.

Please contact Who's? Glass immediately by phone (01237 429402) or by e-mail   (Under the Safebuy Code, items must be returned to us between 7 and 14 days of receipt).  We will offer you an exchange or refund providing the goods are in perfect and re-saleable condition and returned with their original packaging. We will refund the price of the product and delivery charge (calculated when you placed your order) to you or exchange the product once it is returned to, received and accepted by us.

The parcel and its contents are however, your responsibility until they reach us. Please wrap the items (together with their original packaging) very securely, giving full details, and return them to us by first class standard post and make sure you get a receipt of posting. This does not affect your statutory rights.

Our address for returns is:

Who's? Glass
Unit 3 Clifford Park
Clovelly Road Ind. Estate
Bideford
Devon
EX39 3FG
Tel: 01237 429402

“ In a day where the easiest and cheapest option is mass produced, often by machines, products that have travelled half the world to arrive on the shop shelves, Who’s? Glass offers beautiful, simple designs that emphasise the essence, quality and tranquillity of Devon... ”

Lars Persson, co-owner of Who's? Glass, is a Swedish Master Glassmaker with over 40 years skill and experience in the glass making industry. During that time Lars has produced glass for companies such as Tiffany & Co., Cartier & Wedgewood amongst many others. In May 2006 he decided to fulfil a life long dream of running his own glass making studio. Working alongside Lars is his eldest son Anders, who also has many years experience in the glass manufacturing industry and together they've established Who's? Glass, Devon's first, and at present only, glass studio specialising in recycled glassware.

Aware of rising fuel and raw material costs, the media's constant coverage of global warming and consumer concerns of their carbon footprint Who's? Glass intends to establish itself as the UK's leading producer of recycled glassware products...

"The recycling rates for glass in the UK is under 40%, yet many European countries recycle between 50% and 90%..." "Currently, about 3.6 million tonnes of glass is used in the UK every year and over 1 million tonnes goes to landfill..."

Every bottle we use is collected locally, heated and shaped by hand, then slowly cooled and packed. We take pride in ourselves that our glass is about as environmentally friendly as it possibly can be! We use no glues, either with the glass or in our packaging and every piece is hand engraved instead of labelled.

" The energy saved from recycling one bottle will power: a 100W Light Bulb for almost an hour, or, a computer for 25 minutes, or, a television for 20 minutes or a washing machines for 10 minutes"

Anders Persson